# Refund Policy

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At Trapezoid, we are committed to providing high-quality background checks and due diligence services. If you are not fully satisfied with our services, we want to ensure that your concerns are addressed promptly.

### Refunds

Eligibility: Refund requests will only be considered if there is an error in the background check process, including incomplete or inaccurate results.

Request Process: To request a refund, please contact us within 7 days of receiving your report. The request must include the reason for dissatisfaction, the report details, and any supporting documentation.

Non-Refundable Services: Fees for completed and delivered reports will not be refunded unless there has been a clear error or oversight on our part.

Assessment: Once your refund request is received, it will be reviewed by our customer service team. If eligible, a refund will be issued within 14 business days via the same payment method used for the transaction.

Exceptions: Certain circumstances may not qualify for a refund, such as when the background check was conducted correctly but the results did not meet the client's expectations.

Note: Trapezoid reserves the right to refuse a refund request if it does not meet the above criteria.

### Terms and Conditions

#### Introduction

Welcome to Trapezoid! By accessing our website, using our services, or engaging with our platform, you agree to abide by the following Terms and Conditions. If you do not agree with these terms, you should refrain from using our services.

#### Services

Trapezoid provides background checks and due diligence services to businesses, HR managers, and compliance officers. The information provided is based on publicly available and legally accessible data, and Trapezoid does not guarantee 100% accuracy due to the nature of data.

#### 1. Use of Website and Services

• You agree to use our website and services in accordance with all applicable laws and regulations.

• You are responsible for ensuring that all information you provide to us is accurate, up to date, and complete.

• You must not use our services for any illegal activities or in a manner that could damage, disable, or impair our website.

#### 2. Payment and Pricing

• All payments for services are due upon confirmation of the order. Payments are non-refundable unless specified otherwise in our Refund Policy.

• Prices for our services are subject to change at our discretion, and you will be notified of any significant changes in pricing before payment is processed.

#### 3. Privacy and Data Protection

• We take your privacy seriously. Any personal data shared with us will be used in accordance with our Privacy Policy.

• By using our services, you agree to provide consent for Trapezoid to process the necessary personal and business data for conducting background checks as required.

#### 4. Intellectual Property

All content on the Trapezoid website, including text, graphics, logos, and software, is owned by Trapezoid and protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.

#### 5. Disclaimers

• While Trapezoid strives to provide accurate and timely information, we do not guarantee that the results of our background checks are complete or error-free.

• Trapezoid will not be held liable for any damages arising from the use or reliance on our services, including but not limited to any indirect, incidental, or consequential damages.

#### 6. Limitation of Liability

• Trapezoid's liability for any claim arising out of your use of the services is limited to the total amount paid by you for the services in question.

• We are not liable for any errors or delays caused by external factors, such as third-party services, internet outages, or incorrect information provided by third parties.

#### 7. Termination

Trapezoid reserves the right to suspend or terminate your access to the website or services at our discretion, including if you violate any terms of this agreement.

#### 8. Governing Law

These Terms and Conditions are governed by the laws of Nigeria, and any disputes will be handled in the courts of Nigeria.

#### 9. Changes to Terms

Trapezoid reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom of the page. It is your responsibility to review these terms periodically.

#### 10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at info@trapezoidlimited.com.

- Email: info@trapezoidlimited.com
  Phone: 07088596164, 08134662307
  Address: 39, Opebi Road, Ikeja, Lagos